Malware Incident Response Training

Are You Tired of Losing Money (and Clients) on Malware Incident Response?

If you’re in the business of supporting personal computers, you are probably spending a lot of your time dealing with malware in its various forms.  This is also the area where many IT support organizations lose money or clients (or both) as a result of their efforts to remove the malicious software.

The reality is that today’s viruses, worms, Trojan horses, rogues, and rootkits are more sophisticated than ever before.  Many of the tools you may be using are often rendered ineffective by the defenses of these criminals.

As a result of this changing landscape, many support technicians find themselves in one of these positions:

  • Not recognizing the symptoms of a malware infection
  • Assuming that a problem is caused by malware, when it is actually something more benign
  • Spending hours (or days) running scans with multiple anti-malware programs
  • Thinking they have removed the malware, only to have it return when the computer is put back into service
  • Reloading the system from scratch, after their traditional approaches have failed

What you need today to deal with these threats is education, a methodology, and a whole new set of software tools.  You can begin this educational process in a free one-hour webinar, Best Practices for Malware Removal, presented periodically by Ken Dwight, The Virus Doctor™.

Unlike some free webinars you may have attended, this is not a “pitchfest” but is loaded with valuable information you can put to use right away.  Here are some of the topics that are covered:

  • What are the different types of malware?  Why does it matter?
  • How do you determine whether a computer is infected?
  • What are the symptoms of a rootkit infection? -- 3 telltale signs!
  • When do you use System Restore?
  • What if the malware survives Safe Mode?
  • What if you can’t run Regedit?  Task Manager?  Windows Update?

At the end of the webinar there is an offer that will give you more detailed information on these subjects and many more.  But even if you only participate in the free webinar, you will be armed with new information that will help you battle this powerful enemy.

Rather than wait for the next presentation of this free webinar, you may watch a replay of one that was recorded recently.  This one was presented in October, 2018 with Harry Brelsford, founder of SMB Nation, in his MSP Tech Talk series.  Here is a link to that replay:


Here are some testimonials from graduates of the Virus Remediation Training:

"Ken's tools have greatly reduced the time needed to clean an infected computer as well as provide insight and techniques to help us avoid getting infected in the first place.  Signing up for one of Ken's courses was one of the best investments I have ever made, and one that keeps paying for itself day after day."

Michael Reuben, L. A. Computer Works, Los Angeles, CA

"Before I took the Virus Remediation course I was proudly able to disinfect at least 80-85% of the machines that came through my shop, rather than reinstall the operating system.  I was also able to get this done in about an hour or two.  Numbers that, at the time, I thought were pretty darn impressive.  After taking your course, my disinfection rate jumped to 95-97%, and the time it took me to remove the malware from my customers' computers dropped to an average of about 20-30 minutes.  As the numbers show, I definitely got a lot of value from your course."

Eric Metzner, No Ware Computer Repair, Grand Junction, CO

"'s a great feeling to be able to take on the latest threats and provide value like we never have before."

Alden Stenberg, Bay Geeks, LLC, St. Petersburg, FL

"I knew I'd learn a lot, and was not disappointed, but even better, I learned a great deal more than I'd anticipated.  Great knowledge, great tools, and great insight!  I am very happy with the results."

Robert Yantiss, R. D. Yantiss & Associates, Candler, NC

"This was the best investment I have made.  The explanation on the Registry really helped me.  Before I would let the "tools" remove stuff and not really know or pay close attention to what they were doing. Now, I am hunting the infections down, and I know what I am changing and why."

Christopher Bartosz, Fox Valley Computer Repair, Plano, IL

"...your Virus Remediation training is some of the best, most useful and time saving training I have ever received.  This is training that I was able to put into play immediately and will see where it will save me countless hours in the future."

Tim Beard, Tim Beard Computer Support, Tyler, TX

"I learned more about Virus Removal in the two days than I had gained in my previous FIVE years as a Computer Repair Business Owner."

Tom Wilmot, Wilmot Computer Solutions, West Dundee, IL

"I really enjoyed the class and learned a lot.  In fact, you gave such good information regarding the Registry I was able to fix some issues I had given up on trying to fix and also customize my Windows installation(s) in ways I was never able to before.  I got even more out of it than I thought I would, and I thought I would get a lot."

Chris W. Andrews, Capital City Systems, Westerville, OH

“My technicians said the training was excellent. And, after just the first session two of my technicians learned a technique that helped them solve a problem that very day.”

John Tate, xNet Systems, Inc., Houston, TX

“This training was proven valuable almost immediately as one of my clients had a rootkit virus, one of the most difficult to remove. Because of this training, I was able to isolate and remove the virus quickly, as well as provide valuable tips to the client to prevent future attacks.”

W. Scott Latinis, Paladin Intellects, Inc., Houston, TX

“My time to repair virus and spyware infections has dropped to less than an hour and a half, and I’m confident now that I can fix any of these problems.”

Andrew Nugent, Tech3 Business Systems, Houston, TX

"Best Practices for Malware Removal" Replay

Want to see the methodology taught in the Virus Remediation Training workshop?  Watch this replay of a webinar presented in October, 2018 to members of Harry Brelsford's SMB Nation: